This can be a rather dicey subject, and I’d best put out my thoughts on it now before I go too much further in my blog and let you all know more about the place I work and the people I work with.
There are lots of things I want to explain about the call center, and before I start, there are some hard and fast rules I have set for myself and this blog:
- I will not name the company for which I work, its location, or any of the people within the company.
- I may badmouth some of the business practices of the company, but I have signed nothing that states I am not allowed to do so, and I believe I am indemnifying myself by holding to point 1 above.
- It isn’t wrong to blog about the company I work for, the conditions I work under, or the reasons I’m seeking work elsewhere, especially considering I have yet to find something else, and if/when I do leave, I will still hold to point 1 above in an effort to indemnify myself and absolve the company of any blame.
All of that said, it’s hard to blog about your company as an unsatisfied employee. When the problem is not that your customers are bugging you but that management is constantly offering up change that seems to make the place more unworkable and expecting you to adhere to standards you cannot meet, you begin to feel it necessary to find some means of venting.
Now, many people do this on the premises at my work, which is an ethical nightmare of its own. Not to mention any rational person knows this is a means to an end: literally an end of losing your job. I’ve heard it said any gossiping reported to our VP of Human Resources will report in immediate dismissal. Given the fact I work in a gossip den, I find that highly unlikely but don’t want to test my luck too much longer by venting with other equally unsatisfied co-workers for fear of getting lumped in with the group and going down in a heap of ashes.
Venting can take other forms at home or in other places away from the office. I’ll sit at the dinner table at night and rant to my parents or Fernando about this or that change that’s taking place. Our key phrase at work that seems to define everything we do is: “Change is Good.” And my sarcastic rants typically reiterate this in the most sneering way possible, followed by the ways in which this change will likely make my life hell for the next however long until the next change comes along.
While an adequate means of venting and while both my parents and Fernando (and even some girlfriends of mine) are good sports about my venting, I always feel it gets tedious for them.
I don’t want to become the next crazy person walking into the office with a gun and blowing people’s heads off because of workplace stress. Granted, I also don’t feel it’s gotten even close to that point. But I am taking my own measures to ensure it wouldn’t get near that point.
So here I am. I set up a blog unaffiliated with any of the other blogs I host, under a different name from those blogs, attached to a different email address. The secrecy may be unnecessary, but I would like to keep my anonymity. Should someone who knows me personally find this blog and read it and recognize me from the posts, I would hope they would come to me before running off to someone else to share the surprising content of the blog. However, I’ve decided to start this blog for my own form of catharsis from some of the things my employers do, and given the number of others who do the same, I see no problem with this.
As a side note, I have made sure not to associate this blog with a Facebook page or Twitter account or any other social media I am a part of. Why? I’m sure you can imagine. The ethics of hosting a blog like this demand I be polite and maintain a distance between my personal life and the truth behind my professional life.
It’s just good sense. That’s all.
I believe the content of this blog will be a mix of funny and sarcastic, angry and amused, witty and wondering as I take the journey of life outside the box. And it won’t all be about my job. But I have quite a bit of fodder gleaned from my time at the call center, and I believe it’s worth posting for people to read.
Besides, how many people have you talked to who worked in a call center? Do you really know what it’s like behind the phones and polite “May I speak to so-and-so” tones?
This is my ethical statement of purpose for writing this blog. I believe it’s perfectly fine to write, and I am not condemning myself or anyone else by doing so. Anyone who feels otherwise is more than welcome to make his opinion known to me, but I will continue to write my posts in the interests of maintaining my sanity in a working condition that has me wishing I were independently wealthy and able to live off nothing with my dog for company in a posh apartment where I could spend my days shopping and being vain about being wealthy and having done nothing for it.
That’s my story, and I’m sticking to it.